FAQ
Shipping & Return FAQ's

 

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Has my order been shipped?
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Can I stop a package that has been shipped?
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I ordered the wrong item and want to exchange it. What should I do?
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I would like to return an unwanted item. What should I do?
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I placed an order, but was shipped the incorrect item. What do I do?
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My package was damaged in transit. What should I do?
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It apears my package was lost in transit. What do I do?
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My item is defective. What should I do?
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I haven't received my order and I want to cancel the order. How do I do it?
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Does BoardChessSet.com issue Call Tags?
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What is a return freight charge?
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What is an address correction and why am I being charged for it?
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How do I handle backorders? How does BoardChessSet.com handle back orders?
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Where do we ship? International?
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What is "New" condition?


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